Hanoi Center Silk Lullaby Hotel and Travel

I had a truly lovely stay at this hotel. The staff went above and beyond to make sure I was comfortable and well taken care of. I was experiencing some back pain during my trip, and they made every effort to check in on me and accommodate my needs and made sure I am ok. A special thank you to Huyen at reception and Hao the bellman – both were incredibly kind, helpful, and attentive throughout my stay. They helped me book activities, provided useful local information, and always made me feel welcome. The hotel is in a perfect location – close to the old town, but just outside the busy streets, so it’s peaceful yet convenient. My room had everything I needed, and the overall atmosphere was calm and relaxing. I would definitely stay here again and highly recommend it to anyone visiting the area. The genuine hospitality really made a difference in my experience.

Our stay was delightful. The staff was really helpful even long before we arrived in Hanoi. They helped our family book domestic flights to Dien Bien Phu, coordinated the online check-in, and booked the sleeping bus tickets for us for the following day. So well organized! In addition, the room was cleaned everyday and the beds were so comfy. Ms. Huyen made sure that we had everything we needed. We could not have had such a great vacation without their help. It meant a lot to us. This level of attention to detail and customer care is very commendable. We will strongly recommend Lullaby Hanoi Hotel and will stay there again in the future. Thank you so much for being so amazing!

We loved absolutely everything about this place. From the person who met us at the airport, to the lovely young man who helped with our bags, to all reception staff, no matter what time of the day we encountered them, they were always friendly, polite, and happy to answer our questions and help us out. The room was spotless, and we appreciated the daily complimentary water and fruit/rice snacks. The beds were unbelievably comfortable and at night it was lovely and quiet outside, so a good sleep was had by all. They recommended, and booked for us, a day trip to Halong Bay and it was just magic. We can't recommend this hotel enough - the location was absolutely perfect (walking distance to absolutely everything), the staff were amazing, and the room was always clean and well presented.

The greatest assets at this hotel are the staff, from the moment you walk through the door, you are greeted with such warmth and professionalism. Every single member of staff were friendly, polite and always smiling. The receptionists were very knowledgeable on the local area and were always on hand to assist us, if required. As soon as we had booked the hotel, we received WhatsApp messages from Huyen to help with transfer from airport to hotel and any excursions we might like to go on. The whole team at the front desk Huyen, Noah, Alex and David were exceptional, as was Hao the bellman and the housekeeping team Mai and Thanh - always service with a smile and nothing was too much trouble. They all made our first stay in Vietnam very special.

We had a great stay at this hotel, thanks to the outstanding service from the staff. Huyen was especially fantastic - her communication was excellent, always quick to respond on WhatsApp, and she was eager to assist however possible, including helping to organise tours and making sure everything ran smoothly. On our first night, another friendly staff member (whose name we unfortunately didn’t catch) welcomed us warmly and gave us some great local food recommendations, which really set the tone for our stay. One moment that stood out was when our daughter left her sweater in the room after check-out - they kindly offered to deliver it to our next hotel free of charge, which we really appreciated. The location was another highlight, just steps from Train Street, making it super convenient for exploring the area. The rooms were modest but clean and perfect for our needs, as we were mainly out and about and only needed a comfortable place to freshen up and sleep. Overall, a smooth and pleasant stay - we’d definitely return!